Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return. Certain items may be non-returnable, including those marked as final sale or clearance.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage that occurs during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product and helps us manage inventory effectively. Please follow the return process outlined above for returning the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report any issues within 7 days of receiving your order. We may request photos of the damaged item to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you and will respond to your inquiries as quickly as possible. We appreciate your understanding and cooperation in following our return process.